Reference

sultan799 Legal terms for your account

sultan799 Legal terms set out how we handle account access, wallet records and policy requests for Indonesia.

Account clarityPhone confirmationLocal-law accessPolicy contact path
sultan799 sultan799 Legal terms for your account
CONTACT ROUTES

Where to ask about Legal access

A clear contact route helps when a policy clause, account check or wallet record needs explanation.

Account contact Use the support contact shown inside your account when you need help with Legal…
Payment record help If your question concerns DANA, OVO, GoPay, QRIS, bank transfer or virtual account records…
Policy clarification For a clause you do not understand, quote the relevant heading and explain the…
DATA PRACTICES

What our Legal process records

Legal handling is practical: we separate account access questions from payment-record questions and ask only for details needed to locate the request.

Account data

We use the account details you provide to identify your request and apply the relevant Legal wording.

Payment records

A DANA, OVO, GoPay or QRIS receipt can help us trace a payment question, as can a bank transfer or…

Cookies

Cookies may support account continuity and policy-page access on your device.

Account security

Our access process uses your account credentials and phone confirmation as separate checks.

Retention questions

You can ask which account or payment records relate to your request and why they remain stored.

Change requests

To request a correction or ask about stored data, use the policy contact path and describe the exact record you…

Answers before opening your account

These Legal answers focus on the questions we expect before account access: which rules apply, how personal records are handled and where to request a correction. Read them with the current policy wording, especially when your location or payment method changes.

The Legal page covers account access, phone confirmation, payment-record handling, cookies, data requests, retention and contact steps. It is the place to read the conditions that apply before opening an account or asking us to change a record.

The Legal page is available from the footer on mobile and desktop, but service eligibility depends on local law. Check the current wording for your location before opening or using an account, including when you are accessing from Medan or another Indonesian city.

We use the payment reference and account context you provide to locate a DANA or QRIS question. Send only visible receipt details through the account contact path. Never send a wallet PIN, password or full security code with a Legal request.

We may ask you to complete phone confirmation so the request can be matched with the correct account. This can apply to access, data correction and payment-record questions. Keep your credentials private and use the account contact path shown after login.

Use the policy contact path and name the exact account record you want checked or corrected. Include enough account context for matching, but not your password or wallet PIN. We will explain whether a phone-confirmation step is needed before processing.

Yes. The Legal wording explains why cookies may support account continuity and how retention questions are handled. Clearing browser data can lead to another phone confirmation. Any retention decision can also depend on the applicable policy wording and local law.

Use the support contact shown inside your account and quote the heading or clause that needs clarification. Tell us whether the question concerns access, data, cookies or a payment receipt so we can send it through the correct policy contact path.